Services we provide include

At Family First Medical Centre , our concern is holistic healthcare for your entire family. We not only offer adjective solutions for your physical ailments but we also offer options for your mental and emotional health issues. And you will be given tools and tips to start you on the road to a healthy lifestyle. Our acclaimed physicians and nurses are waiting and ready to help you live a happy and active life. We are taking new patients for both General Practice, Skin Cancer Checks and Mental Health Services.

 

Providing services in the areas of

 

• General Practice
• Skin Cancer Medicine
• Mental Health Services by Mental Health Nurse Practitioner
• Cardiac ECG
• Respiratory assessment
• Nursing support
• Pap Smears
• Childhood immunisations
• Newborn assessments development and health checks
• Care Plans
• Age 75 Health assessment’s
• 4 year old Health Assessments
• Smoking cessation
• Weight management
• Flu Vaccines
• Adult and Childhood Immunisations
• Counseling/Mental Health
• Spirometry
• Preventative Health
• Travel Medicine
• Diabetes Management
• Pre Employment Medicals
• Children’s health
• Sexual Health
• Home sleep study arrangement
• On-site access to QML pathology collection
• On-site access to Terry White Chemart Pharmacy

 

We ARE currently accepting new GP and Skin patients and all services are bulk billed.. Please call for an appointment or visit our website to make an online booking via https://www.familyfirstmedicalcentre.com.au and hit the ‘BOOK AN APPOINTMENT’ tab.

 

PATIENT INFORMATION BROCHURE

 

OPENING HOURS

Monday to Friday: 8.00am-5.00pm

 

OUR DOCTORS

Dr Wayne Norval MBChB B.Sc FRACGP DipACSCM

Dr Nathan Dickenson MBBS FRACGP

Dr Emily Hall BSc MP

Dr Sarita Gurung MBBS

Dr Tapash Saha MBBS MRCP UK
 

OUR MENTAL HEALTH TEAM

Mrs Jennifer Ford BScN MMHNurs MNPractSt (Nurse Practitioner)

 

OUR PRACTICE MANAGER

Carrie Norval – Practice Manager

 

OUR PRACTICE NURSES

Jade Goodfellow RN

Jess Deakin RN

Alice Marshall RN

 

OUR MEDICAL RECEPTIONISTS

Claudia Danaher

Joanne Hermkens

Alissa Mahoney

Carolien Raven

 

CANCELLATIONS

If you are unable to attend your appointment please contact the practice at least four (4) hours before the appointed time, so that we may re-book the appointment and make another appointment for you.

 

TRANSLATION SERVICES AVAILABLE

National Relay Service (NRS)  for patients who are deaf – phone 131 450   Translation and Interpreter Service (TIS) for patients who speak languages other than English – phone 133 677  Doctors Priority Line – 1300 131 450

 

RESULTS

It is the policy of the practice that we are unable to give results over the phone. Test results require an appointment with the Doctor.

Your Doctor will ask you to return for the results of a test rather than phone. On some occasions your Doctor may feel it’s appropriate to give the result over the phone. In this case the Doctor will ask you to phone the practice for the result.

 

FEES

Family First Medical Centre is a Bulk Billing practice. We bulk bill patients who hold a current medicare card. Some services do attract a fee for example Pre Employment Medicals, Reports, Commercial Drivers Licence etc Patients who do not hold a current Medicare card will be privately billed $65 for a standard consultation. Please refer to our summary of fees displayed at reception. Our Psychiatrist has a separate fee schedule ranging from Bulk Billed services to individualised fees per service (reports etc) you will need to contact us to obtain a quote. Veterans Affairs patients are billed directly to the Department of Veterans Affairs.

 

REMINDER SYSTEM

Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood test and other preventive health services appropriate to your care. If you do not wish to be part of this system, please advise your Doctor.

 

REFERRALS

Your Doctor will discuss your condition with you before referring to a specialist so please note this will require an appointment.

 

SCRIPTS

We ask where possible that you try to obtain your scripts during consultation. If you need repeat scripts we ask that you make an appointment to see one of the Doctors, where the medical condition for which the scripts are being written can be checked.

 

AFTER HOURS

Family First Medical Centre provides after hours care for our patients on a roster system shared by our GPs (primarily Dr Wayne Norval). There is a after hours call out fee of $280.00 for the use of this service. Please call the practice on (07) 4124 2466 to obtain the on-call Doctor’s contact number. After hours services will be privately billed to the patient. Additionally House Call Doctor offer a bulk billing call out service after hours and they can be called on 135566 or Dial a Home Doctor also offer a bulk billed call out service and can be called on 139999

For urgent medical attention please call 000

 

APPOINTMENTS

We run by an appointment system to minimise your waiting time – walk in appointments are not available as our Doctors run by a strict schedule. A routine appointment is 10-15 minutes WE DO NOT offer long appointments. The Doctor of your choice (assuming this is your current regular treating GP) may be requested when making an appointment however often if they are fully booked you will be offered an appointment with a different doctor. Due to unforeseen circumstances, such as an emergency, delays can sometimes occur. Your patience would be appreciated if this should happen before your appointment. We ask patients to arrive on time for their appointment so others are not inconvenienced.

 

PATIENT FEEDBACK

This practice invites patients to complete a patient survey on their views of the practice and how it could be improved. These surveys are completely confidential and will help us to improve our services

We take your concerns seriously. Please feel free to talk to your Doctor, Practice Manager or a staff member about any problems you have with our services.

We believe that problems are best dealt within the practice. However if you feel there is a matter you wish to take up outside the practice, you can contact the Office of the Health Ombudsman on 133 646.

 

MANAGING YOUR PERSONAL HEALTH INFORMATION

Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff. (For further information on your privacy please refer to our Patient Privacy Brochure in our waiting room). If you are changing Doctor Surgeries please contact your new medical centre for a ‘request for medical records transfer form’ and once this is filled out and fees are received we will action the request within 10 working days. Fees are $20 for a disk copy of medical records (assuming your new medical centre accepts XML/HTML format) or $40 for a printed copy, please note printed copies are only allowed if the new medical centre is not disk compatible.

 

NON ATTENDANCE AT OUR MEDICAL CENTRE

As of 01/09/2019 we are now enforcing a strict policy for patients that do not attend their appointment. For patients that miss 1 appointment we will give a warning that if a subsequent appointment is missed then a fee of $75 is payable. For patients that fail to pay this fee and then miss any further appointments your file will be made inactive and you will no longer be able to access services at our medical centre. This policy has had to be implemented due to the large number of appointments that patients fail to attend and the overwhelming number of patients that we have to turn away each day who would have been very grateful to have had the missed appointment. We require 4 hours notice for any missed appointments.