Services we provide include

At Family First Medical Centre , our concern is holistic healthcare for your entire family. We not only offer adjective solutions for your physical ailments but we also offer options for your mental and emotional health issues. And you will be given tools and tips to start you on the road to a healthy lifestyle. Our acclaimed physicians and nurses are waiting and ready to help you live a happy and active life. We are taking new patients for both General Practice, Skin Cancer Checks, Mental Health Services and Cosmetic Injections and Fillers.

 

Providing services in the areas of

 

  • General Practice
  • Skin Cancer Medicine
  • Mental Health Services by Mental Health Nurse Practitioner
  • Cardiac ECG
  • Respiratory assessment
  • Nursing support
  • Pap Smears
  • Childhood immunisations
  • Newborn assessments development and health checks
  • Care Plans
  • Age 75 Health assessment’s
  • 4 year old Health Assessments
  • Smoking cessation
  • Weight management
  • Flu Vaccines
  • Adult and Childhood Immunisations
  • Counseling/Mental Health
  • Spirometry
  • Preventative Health
  • Travel Medicine
  • Diabetes Management
  • Pre Employment Medicals
  • Children’s health
  • Sexual Health
  • Home sleep study arrangement
  • On-site access to QML pathology collection
  • On-site access to Attune Hearing
  • On-site access to Urraween Discount Pharmacy
  • ANTI WRINKLE INJECTIONS AND FILLERS.

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We are accepting new patients so please call us to discuss. We are open Monday to Friday 8am – 5pm.

 

PATIENT INFORMATION BROCHURE

 

OPENING HOURS

Monday to Friday: 8.00am-5.00pm

 

OUR DOCTORS

Dr Wayne Norval MBChB B.Sc FRACGP DipACSCM

Dr Phil Thorp  BA MBBS (Skin Cancer Cert)

Dr Kyaw Min  MBBS

Dr Adam Ebringer MBBS (Fracgp)

Dr Subecha Badu MBBS Fracgp

Dr Olga Zbarskaya MBBS (hons)

Dr Ali El Chakik MBBS

 

OUR MENTAL HEALTH TEAM

Mrs Jennifer Ford BScN MMHNurs MNPractSt (Nurse Practitioner)

 

OUR PRACTICE MANAGER

Carrie Norval – Practice Manager

 

OUR PRACTICE NURSES

Jade Goodfellow RN

Jess Deakin RN

Dana Skeels-Piggins RN

Denika Lye RN

 

OUR MEDICAL RECEPTIONISTS

Claudia Danaher

Joanne Hermkens

Melinda Walters

Beth Lamprey

Caroline Raven

Alisa Mahoney

 

CANCELLATIONS

If you are unable to attend your appointment please contact the practice at least four (4) hours before the appointed time, so that we may re-book the appointment and make another appointment for you.

 

TRANSLATION SERVICES AVAILABLE

National Relay Service (NRS)  for patients who are deaf – phone 131 450   Translation and Interpreter Service (TIS) for patients who speak languages other than English – phone 133 677  Doctors Priority Line – 1300 131 450

 

RESULTS

It is the policy of the practice that we are unable to give results over the phone. Test results require an appointment with the Doctor.

Your Doctor will ask you to return for the results of a test rather than phone. On some occasions your Doctor may feel it’s appropriate to give the result over the phone. In this case the Doctor will ask you to phone the practice for the result.

 

TELEPHONE CALLS

Your Doctor is available by phone. However, calls to the Doctor can sometimes inconvenience patients while in consultation. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent you will be put through to the nurse. Messages may be left for the attention of the Doctor and will be returned as soon as possible.

 

FEES

Family First Medical Centre is a Bulk Billing practice. We bulk bill patients who hold a current medicare card. Some services do attract a fee for example Pre Employment Medicals, Reports, Commercial Drivers Licence etc Patients who do not hold a current Medicare card will be privately billed $65 for a standard consultation. Please refer to our summary of fees displayed at reception. Our Psychiatrist has a separate fee schedule ranging from Bulk Billed services to individualised fees per service (reports etc) you will need to contact us to obtain a quote. Veterans Affairs patients are billed directly to the Department of Veterans Affairs.

 

REMINDER SYSTEM

Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood test and other preventive health services appropriate to your care. If you do not wish to be part of this system, please advise your Doctor.

 

REFERRALS

We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for a continuing problem and need a repeat referral please advise our receptionist.

 

SCRIPTS

We ask where possible that you try to obtain your scripts during consultation. If you need repeat scripts we ask that you make an appointment to see one of the Doctors, where the medical condition for which the scripts are being written can be checked.

 

AFTER HOURS

Family First Medical Centre provides after hours care for our patients on a roster system shared by our GPs (primarily Dr Wayne Norval). There is a after hours call out fee of $260.00 for the use of this service.  Please call the practice on (07) 4124 2466 to obtain the on-call Doctor’s contact number.  After hours services will be privately billed to the patient.

For urgent medical attention please call 000

 

APPOINTMENTS

We run by an appointment system to minimise your waiting time – walk in appointments are available and will be triaged accordingly.   A routine appointment is 10-15 minutes.  The Doctor of your choice may be requested when making an appointment. Due to unforeseen circumstances, such as an emergency, delays can sometimes occur.  Your patience would be appreciated if this should happen before your appointment.  We ask patients to arrive on time for their appointment so others are not inconvenienced.

 

HOME VISITS

Home/nursing home visits can be made if you live within the local area and are too sick to come to the practice. A home visit can be arranged at a convenient time, usually during the Doctor’s lunch break or at the end of their session. It is best to phone early in the day if a home/nursing home visit is required.

 

PATIENT FEEDBACK

This practice invites patients to complete a patient survey on their views of the practice and how it could be improved. These surveys are completely confidential and will help us to improve our services

We take your concerns seriously. Please feel free to talk to your Doctor, Practice Manager or a staff member about any problems you have with our services.

We believe that problems are best dealt within the practice. However if you feel there is a matter you wish to take up outside the practice, you can contact the Office of the Health Ombudsman on 133 646.

 

MANAGING YOUR PERSONAL HEALTH INFORMATION

Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff.  (For further information on your privacy please refer to our Patient Privacy Brochure in our waiting room).